Terms of Service

SHOFIC helps operators of warehouses, distribution centers and third-party logistics facilities schedule dock appointments. The Service lets you publish bookable dock capacity, accept appointment requests from Carriers, estimate how long each load will take at the door, assign appointments to doors, track arrivals and dwell time, and report on the results.

The Service is scheduling and decision-support software. It does not move freight, does not act as a broker, carrier or freight forwarder, does not arrange transportation, and does not take custody of any goods. We are not a party to any contract between you and a Carrier, shipper, customer or vendor, and we are not responsible for freight charges, detention charges, accessorial fees, damage, loss or delay.

Beta and early access

Parts of the Service may be offered as a private beta, preview or early access release. Beta features are provided as-is, may change or be withdrawn, and may be less reliable than generally available features. We will tell you when a feature is in beta.

Changes to the Service

We improve the Service continuously. We may add, change or remove features. If we make a change that materially reduces core functionality you rely on, we will give you at least thirty days' notice by email or in the application.

To use the Service you need an account. You agree to provide accurate registration details and keep them current.

• You are responsible for all activity that happens under your account, including activity by your employees, contractors and anyone else you authorize.
• Keep credentials confidential. Do not share logins between people. Tell us promptly at support@shoficdigital.com if you believe an account has been compromised.
• Your account administrators can add, remove and set permissions for users. Administrators can see and export Customer Data across the facilities they administer.
• You must be at least 18 years old and legally able to enter into contracts to use the Service.

Carriers using booking pages

Carriers book appointments through a page we host on your behalf. Carriers are not required to hold an account and are never charged by us for booking. You are responsible for the booking rules, cutoffs and instructions you publish on that page.

You own your Customer Data. We claim no ownership of it. You grant us a limited, non-exclusive licence to host, copy, transmit, display and process Customer Data solely to provide, secure, support and improve the Service for you, and as otherwise described in our Privacy Policy.

• We do not sell Customer Data and we do not share it with advertisers or data brokers.
• We do not use one customer's Customer Data to generate outputs or predictions for another customer, and we do not train shared models on your Customer Data without your written permission.
• You can export your Customer Data at any time while your subscription is active.

Your responsibilities for the data you upload

You confirm that you have the right to provide the Customer Data you upload, and that doing so does not breach any law or any obligation you owe someone else. You are responsible for the accuracy of appointment, load and contact details you or your Carriers enter.

The Service is not designed for, and you must not upload, sensitive categories of personal information. That includes government identification numbers, payment card numbers, financial account numbers, health or medical records, credit or background check results, biometric identifiers, and information about anyone under 18. Where we process personal information on your behalf, we act as your service provider or processor, as described in our Privacy Policy.

Some features produce estimates, suggestions and forecasts: predicted unload duration, suggested door assignment, detention risk flags and labor demand forecasts. These are generated from the data you provide, the load details Carriers submit, and the completed appointment history in your own account.

• Recommendations are not decisions. Every suggestion is visible, editable and subject to review by your team. The Service does not take operational action on its own.
• Estimates can be wrong. Predictions describe likely outcomes, not guaranteed ones. Do not rely on them as the sole basis for a commitment to a Carrier, a customer or a regulator.
• No automated decisions about people. We do not use these features to evaluate, score, rank or make decisions about individual employees, drivers or job applicants, and you agree not to use the Service for that purpose.

You remain responsible for your operational decisions, your commitments to third parties, and your compliance with the laws and contracts that apply to your business.

When using the Service you agree not to:

• break any applicable law, regulation or third-party right;
• upload malicious code, or interfere with the integrity, security or performance of the Service;
• attempt to gain unauthorized access to the Service, other customers' accounts, or the underlying infrastructure;
• probe, scan or load-test the Service without our prior written consent;
• reverse engineer, decompile or copy any part of the Service, except where that restriction is prohibited by law;
• resell, sublicense or provide the Service to a third party as your own product, unless we have agreed to that in writing;
• use the Service to send unsolicited bulk messages, or to contact Carriers for purposes unrelated to scheduling appointments at your facility;
• use the Service to track the location or behaviour of individuals, to build profiles of individuals, or for surveillance of any kind;
• use the Service to make or support employment, credit, insurance, housing or tenancy decisions about any person;
• remove or obscure any proprietary notices in the Service.

If your use threatens the security, stability or lawful operation of the Service, we may suspend access immediately and will tell you why as soon as we reasonably can.

Subscription fees are listed on our pricing page or in the order form you sign, are quoted in United States dollars, and are charged per Facility.

• Billing cycle. Subscriptions are billed monthly or annually in advance, on the date your paid subscription starts.
• Automatic renewal. Subscriptions renew automatically for the same period unless cancelled before the end of the current period. You can cancel at any time from your account settings.
• Payment methods. We accept card and ACH payments processed by a third-party payment processor. We do not store full payment card numbers on our systems.
• Taxes. Fees exclude sales, use and similar taxes. Where we are required to collect them, they are added to your invoice.
• Failed payments. If a payment fails we will retry and notify you. If an invoice remains unpaid for fifteen days after the due date we may suspend the account, and after thirty days we may terminate it.
• Price changes. We may change prices for a renewal period with at least thirty days' notice before that period begins. Prices never change inside a period you have already paid for.
• Carriers pay nothing. Carriers are never charged by us for booking an appointment at your facility.

Refunds, cancellation and trial terms are covered in our Refund and Cancellation Policy, which forms part of these Terms.

These Terms apply from the moment you first use the Service until your subscription and account are closed.

• You may cancel at any time. Cancellation takes effect at the end of your current billing period. You keep access until then.
• We may terminate for cause if you materially breach these Terms and do not fix the breach within fifteen days of our written notice, or immediately if you use the Service unlawfully or in a way that endangers others.
• We may discontinue the Service for business reasons with at least sixty days' notice, and will refund any prepaid fees covering the period after the shutdown date.

What happens to your data

After your subscription ends we keep Customer Data available for export for thirty days. After that window we delete or irreversibly anonymise it in line with the retention section of our Privacy Policy. You can ask us to delete it sooner. Backups age out on their own schedule, which we describe in the Privacy Policy.

We own the Service, including its software, interfaces, documentation, branding and the SHOFIC name and logo, along with all improvements to them. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Nothing else is transferred to you.

If you send us ideas, feature requests or feedback, you grant us a perpetual, royalty-free licence to use it to improve the Service. We will not identify you as the source without your permission, and you are not obliged to send us feedback.

We will not use your company name or logo in marketing without your prior written consent.

Each of us may receive non-public information from the other. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and share it only with employees, contractors and advisers who need it and who are bound by comparable duties of confidence.

These duties do not apply to information that is public through no fault of the receiving party, was already lawfully known to it, or is independently developed without reference to the disclosing party's information. If a court or regulator compels disclosure, the receiving party will give notice where legally permitted so the other can seek protection.

We aim to keep the Service available around the clock and we monitor it continuously. We perform planned maintenance in low-traffic windows and give advance notice for work that we expect to cause an interruption. Emergency maintenance may happen without notice.

Support is provided by email during United States business hours. Paid plans include the response targets described on the pricing page. Written uptime commitments are available on the Network plan under a separate agreement.

The Service depends on your internet connection, your browser and third-party infrastructure providers. We are not responsible for outages caused by systems outside our control.

We warrant that we will provide the Service with reasonable skill and care, and in line with these Terms.

Beyond that warranty, and to the fullest extent permitted by law, the Service is provided as is and as available. We disclaim all other warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the Service will be uninterrupted or error free, that estimates or forecasts will prove accurate, or that use of the Service will prevent detention charges, delays, missed appointments or other operational losses.

To the fullest extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill or lost or corrupted data, even if it was warned such damages were possible.
• Each party's total liability arising out of or related to these Terms is limited to the amount of subscription fees you paid us for the Service in the twelve months immediately before the event giving rise to the claim. Where no fees have been paid, that cap is one hundred United States dollars.

These limits do not apply to your obligation to pay fees due, to either party's liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence, or to any liability that cannot be limited under applicable law.

You acknowledge that the fees for the Service reflect this allocation of risk, and that these limitations are a fundamental part of the agreement between us.

We will defend you against third-party claims alleging that the Service, as provided by us and used in line with these Terms, infringes that third party's intellectual property rights, and we will pay damages finally awarded or agreed in settlement. We may, at our option, modify the Service, obtain a licence, or terminate the affected subscription and refund prepaid fees for the unused period.

You will defend us against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms or applicable law, or your dispute with a Carrier, customer or other third party, and you will pay damages finally awarded or agreed in settlement.

In each case the party seeking indemnity must give prompt written notice, allow the other party to control the defence, and give reasonable cooperation. No settlement that imposes an obligation on the indemnified party is binding without its consent.

We use vetted third-party providers to run the Service, including cloud hosting, transactional email delivery, payment processing and application monitoring. They are bound by written agreements limiting what they may do with data. The current list is in our Privacy Policy.

If you connect the Service to your own systems, such as a warehouse or transportation management system, that connection is between you and that provider. We are not responsible for third-party products, and their terms and privacy practices govern their side of the integration.

The Service is operated from the United States and is intended for facilities located in the United States. You are responsible for complying with the laws that apply to your operations, including transportation, workplace safety and record-keeping requirements.

You confirm that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive United States sanctions, that you are not listed on any United States restricted-party list, and that you will not make the Service available to anyone who is. You agree to comply with applicable export control and anti-corruption laws, including the United States Foreign Corrupt Practices Act.

We may update these Terms as the Service and the law evolve. When we make a material change we will post the revised Terms with a new effective date and notify you by email or in the application at least thirty days before the change takes effect.

Continuing to use the Service after the effective date means you accept the revised Terms. If you do not accept them, cancel before the effective date and we will refund the unused portion of any period you have prepaid.

These Terms and any dispute arising out of them are governed by the laws of the State of Missouri, United States, without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Talk to us first

If something goes wrong, email legal@shoficdigital.com with the detail. Most issues are resolved this way. Both parties agree to attempt good-faith resolution for thirty days before starting formal proceedings.

Venue

If informal resolution fails, the state and federal courts located in the State of Missouri have exclusive jurisdiction, and both parties consent to venue there. Either party may still seek injunctive relief in any competent court to protect its intellectual property or confidential information.

Each party brings claims in its individual capacity and not as a plaintiff or class member in any class or representative proceeding. Any claim must be brought within one year after the party becomes aware of the facts giving rise to it, except for claims relating to unpaid fees.

• Entire agreement. These Terms, our Privacy Policy, our Refund and Cancellation Policy and any order form you sign are the entire agreement between us on this subject and replace earlier discussions.
• Order of precedence. If a signed order form conflicts with these Terms, the order form controls for that subscription.
• Assignment. Neither party may assign these Terms without the other's written consent, except to a successor in a merger, acquisition or sale of substantially all assets, with notice to the other party.
• Independent parties. Nothing here creates a partnership, joint venture, agency or employment relationship.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, labour action, utility or internet failure and government action.
• Severability. If a provision is held unenforceable, the rest stays in force and the unenforceable provision is limited to the minimum extent necessary.
• No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
• Notices. We send notices to the email on your account. You send notices to legal@shoficdigital.com, or by post to SHOFIC DIGITAL LLC, 17 S Lexington St Ste 100, Harrisonville, MO 64701, United States.
• Survival. Sections on data, intellectual property, confidentiality, disclaimers, liability, indemnities, governing law and these general terms survive termination.

SHOFIC DIGITAL LLC
17 S Lexington St Ste 100, Harrisonville, MO 64701, United States

• General and support: support@shoficdigital.com
• Legal and contractual notices: legal@shoficdigital.com
• Billing questions: billing@shoficdigital.com

We answer email during United States business hours, normally within one business day.